Home » Blog En » History of physical stores is almost as long as history of the trade itself. What is the future?


History of physical stores is almost as long as history of the trade itself. What is the future?

As it is indicated in the annual PwC (PricewaterhouseCoopers) report, the environment for retailers has never been more complex. What is the future of physical stores?

If there was ever an institution that survived the historic transformations and was effectively adapting to the new conditions, it is the store. Stationary stores are almost as old as trading itself and they still are the most common point of contact with the products for customers.
According to PWC global consumer survey, 36 percent of respondents go to a physical store at least weekly, while 20 percent shop weekly online via PC, 10% online via tablet and 11% online via mobile phone.

These proportions will vary in the future – online shopping will continue to grow at the expense of store visits. In PwC report this effect is called “Age of Disruption”. The report lists four waves of disruption facing every retailer: the evolving role of the store, the proliferation of social networks, mobile phone technology, and global demographic shifts. These factors affect many spheres: from business, through technology to “social economics”.

However, it is still too early to diagnose what impact the development of mobile and social networks will have on retail sector. The undisputed advantage of shopping in physical stores is a fact that customer is able to see, touch and try merchandise. It cannot be achieved by online shops, although that could be changing. PwC describes the case of Russian fashion retailer Lamoda which delivers products to customers’ homes, then allows them 15 minutes to try on their choices. Shoppers pay only for what they want to keep, and the rest is promptly taken back to the store or warehouse. Another trend spotted by PwC is the forthcoming end of impulse buying – today customers have a lot of web tools that not only allow them to define the parameters of searched products, but also to locate them in the store without wandering or asking store employees. The trend called “webrooming” (browsing products online and then purchasing them in-store) is opposite to „showrooming”, where the store is a showroom to touch and feel products for later online purchase. Read more about this and other trends in PwC report – document is available here

Read more

See more


New Sinsay shop in Rožňava prepared by Ergo Store

Sinsay clothing store in Stop Shop Rožňava retail park, located in south-eastern Slovakia is one of the latest productions prepared by Ergo Store for LPP group.

testumeblowanie sklepów odzieżowych
See more


New stores for LPP group in Belgrade prepared by Ergo Store

The time of increased caution associated with the coronavirus pandemic has resulted in the suspension of several projects we were working on in the first quarter of 2020.

ul. Płk. Ryszarda Kuklińskiego 17A
30-720 Kraków

Cookie files are used by our website in order to ensure proper functioning and for analytical, advertising and social purposes. By clicking the “ACCEPT” button or by continuing to use our website without changing the cookie settings, you consent to the use of these files. Using the website without altering settings for cookie files means that they will be automatically uploaded to your end device. You can change the settings for cookies in your web browser.
Details can be found in our privacy policy.